| Datum konání | 25. 2. 2025 15:00 |
|---|---|
| Místo konání | MS Teams |
AI and ITSM : Does it matter?
We have all heard the hype from vendors that AI will transform IT Service Management, but what is the reality?
Can it really deliver benefits or does it pose a threat to ITSM as we know it? How can we retain control and leverage the value?
In the first session in this series James Finister addresses key issues that are essential to successful AI adoption by ITSM :
· The current state of AI adoption in ITSM
· The limits of current AI capabilities
· Typical use cases
· New use cases to explore
· Sources of best practices for management
· The ethical questions, if not the answers.
· The impact of AI on outsourcing
· Concluding with a practical strategy for effective AI adoption and governance
Sessions 2 and 3
· The next 2 sessions from Katrina and Simone will look at
· the pros and cons of AI in the ITSM world
· the challenges and opportunities it creates,
· and, above all else, the need to humanise AI.
These sessions are due to be in March and April
It is a chance for you to raise concerns, to bring your experience to the table, and to ask how itSMF International can suppo rt you.
Session 4
In the final session, due to be in May, the presenters will briefly summarise their contrasting visions of an AI enabled ITSM fu nction, and attempt to an-
swer the many challenging questions you have asked, as well as any new ones you care to raise on the day.
It is a chance for you to raise concerns, to bring your experience to the table, and to ask how itSMF International can suppo rt you.