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Tips & tricks from global ITSM experts

itSMF International organizoval v říjnu 2021 online panelovou diskusi na téma IT Governance. Účastnici získali k dispozici dokument, který obsahuje několik užitečných tipů ohledně řízení IT služeb. Nyní máte možnost si tento dokument stáhnout i vy v naší sekci Publikace volně ke stažení Číst dále

The Prague Principles p. 5

Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 part 5. Instructions for use The Prague Principles are not intended to be comprehensive. They simply reflect the participants’ concerns and thoughts on January 27th, 2023. Nevertheless, they may resonate with others and reassured them that they are not… Číst dále

The Prague Principles p. 4

Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 part 4. Expert reflections In addition to the Prague Principles as formulated the workshop attendees, Paul Wilkinson, the closing keynote speaker, contributed some observations and opinions for practitioners, managers and consultants in the ITSM domain to consider. During the… Číst dále

The Prague Principles p. 3

Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 part 3. Principles The principles are listed in four groups: People Value Processes and change Tools. 3.1 People Talk to real people People in non-operational roles should talk with the people who actually do the work. This often referred… Číst dále

The Prague Principles p. 2

Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 Part 2. Concerns at work The concerns are listed in three groups: Products and value Processes and change Tools. 2.1 Products and value Strategic alignment This concern was that operational functions where the real work is done, are working… Číst dále

The Prague Principles p. 1

Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 part 1. Introduction The Prague Principles is a set of guidelines that can be adopted to help govern behavior in IT service management (ITSM). It started with an idea to conduct a post-conference workshop at the seventeenth itSMF Czech… Číst dále

IT service cost tracking in ITSM: the missing link between IT service quality and business value

Publikace ke stažení ZDE Číst dále

Od DevOps k Value Stream Managementu

Brožura z oblasti Správy dodávání aplikací Prokázalo se, že přijetí postupů DevOps urychluje vývoj a realizaci IT projektů. Většina týmů DevOps se ale zaměřuje na technickou stránku dodávky produktu. Aby byly organizace úspěšné, musí pochopit a řídit, jak jejich DevOps a digitální transformace vytvářejí hodnotu. Brožura se zaměřuje na další krok transformace Od DevOps k Value… Číst dále

GroundHog day: 40 Years’ worth of ‘Oh No. Not again!’ – Part 4

Paul Wilkinson, a well-known, highly respected and acclaimed professional, decided to end his rich and very successful career and retire. He summarized the main experiences, knowledge and impressions from his 40-year career and the subsequent process of leaving in an extensive blog, which he made available to us. Given its scope, we will publish it… Číst dále

GroundHog day: 40 Years’ worth of ‘Oh No. Not again!’ – Part 3

Paul Wilkinson, a well-known, highly respected and acclaimed professional, decided to end his rich and very successful career and retire. He summarized the main experiences, knowledge and impressions from his 40-year career and the subsequent process of leaving in an extensive blog, which he made available to us. Given its scope, we will publish it… Číst dále

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