ITSM PRAKTICKY: Ken Wendle – Value: It’s more than you think

Datum konání25. 5. 2023 17:00
Místo konáníonline
First session: “Value: It’s more than you think.”
What does phrase, “Focus on Value”, bring to mind?

It’s vital to have a deep understanding of what “value” means beyond a simple definition if for no other reason than the concept of value is a common thread shared by almost every best practice or methodology from ITIL to Lean to DevOps.  Therefore, most people simply assume they understand it. 

But the concept of value is more than most people think. And understanding, focusing upon and improving value ultimately is the most important thing any organization can do.

This enlightening session – based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives and covers the following topics:

  • Delivering more than expected.
  • WIIFO, or “What’s in it for OTHERS”? 
  • The two sources of VALUE (co-)creation.
  • Understanding tangible and intangible value
  • The positive and negative aspects of perception.
  • The 30 elements of value – from the CUSTOMER’S perspective.
  • The five components of the V*A*L*U*E Model.

Presenter

As an author, speaker and facilitator, Ken Wendle is a catalyst for higher performance, better results and greater value. In addition to his highly acclaimed book, “The V*A*L*U*E Formula”, Ken has written numerous business articles. He has been a guest on multiple podcasts and has delivered his unique insights as a keynote and featured speaker around the world. His energetic, humorous, entertaining, pragmatic, informative, insightful, and topical presentations consistently earn the highest praise.

Delivery Platform

This webinar will be delivered using Microsoft Teams.

How much does it cost?

This event is FREE for all itSMF members.

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