ITSM PRAKTICKY (webinar): Connecting Enterprise Architecture and IT Service Management

Datum konání	8. 11. 2024 11:00
Místo konání	Teams meeting

Connecting Enterprise Architecture and IT Service Management

This webinar series aims to engage service management and architecture professionals and their communities. These topics are frequently encountered, especially in large companies.

 

Introduction: This is the first webinar in a series focused on aligning Enterprise Architecture with IT Service Management. This initiative is a joint effort by The Open Group and itSMF International.

The Enterprise Architecture (EA) function and IT Service Management (ITSM) often operate in separate “worlds” within the IT-organization. Many issues in IT management can be traced back to the disconnection between these two functions. Architects follow their own practices, such as TOGAF and ArchiMate, and use specialized tools (an EA-system) to manage the business and IT architecture. Meanwhile, ITSM practitioners adhere to frameworks like ITIL 4 and utilize tools such as a IT Service Management system and the Configuration Management Database (CMDB).

Organized by: itSMF International

AGENDA

Patrik Šolc, itSMF International
Welcome & Introduction – Why this topic?

Rob Akershoek, Co-Chair IT4IT Forum @ The Open Group
Setting the scene – Connecting Enterprise Architecture and IT Service Management

Tomáš Horníček, itSMF Slovakia, Enterprise Architect @ VÚB banka
DORA the Explorer: Navigating ICT Asset Criticality with EA and ITSMF

Frank van der Wolf, Lead Architect for IT4IT @ Shell
Customer Use Case – Shell – Integrating Enterprise Architecture with IT Service Management (and CMDB)

5. Q&A

At the end of the presentations, there will be a Q&A session and an opportunity to identify additional topics for future webinars.

REGISTRATION: info@itsmf.cz