ITSM PRAKTICKY: Does IT service management need to change? Dean Clayton

Datum konání	23. 11. 2023 17:00
Místo konání	MS Teams

Vážení členové,

další ITSM Prakticky proběhne tentokrát ve spolupráci se zlatým partnerem naší konference – společností INTEDO.

Seminář proběhne v angličtině a hovořit bude Dean Clayton

Does IT service management need to change?

ITSM has had a long history since the mid-1980s. Since then, it has evolved conceptually to provide better IT services and business outcomes. But analysts’ data shows that 62% of employees avoid the service desk, and 58% live with ongoing IT issues that the service desk cannot fix. Changing this behavior becomes more difficult as budgetary constraints emerge in response to macroeconomic conditions. We need a more advanced approach to ITSM automation. The adoption of the latest technologies – including AI, virtual agents, automation, analytics, and ITIL 4 – remains incomplete. Great ITSM potential still waits to be tapped for creating superior user experiences, which will also meet Gen Z demands; improving IT agility; and reducing risks and better controlling costs. During this session, Dean will discuss how the transition to advanced ITSM can enable a more efficient IT department while driving better business outcomes. He’ll talk about the benefits that can be achieved with advanced ITSM and provide tips on how to address shifting business demand.

Pro link k přihlášení pište na info@itsmf.cz