Datum konání | 23. 5. 2013 14:00 |
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DHL – Implementace Problem mgmt na druhé úrovni
Přednášející: Ladislav Tomášek, DHL
Téma: DHL – Implementace Problem mgmt na druhé úrovni
Anotace:
- Who is DP DHL ITS
- DP DHL ITS Process
- Incident vs. Problem Management
- History of Problem Management implementation in DP DHL ITS
- DP DHL ITS Problem Management Process
- Measurement of Problem Management Process
- What we achieved
- What next ?