19. Výroční konference itSMF Czech Republic

Datum konání22. 1. → 23. 1. 2025
Místo konáníComfort Hotel Prague City East
AdresaBečvářova 2081/14, 100 00 Praha - Strašnice

Humanizing IT

Making IT human-centred

In this age of Artificial Intelligence and advanced technology, we must always remember who we work for: people. Our workmates, clients, our families, and our shared future. It is time to bring heart to IT, it is time to see the faces behind the services. We create IT services to meet people’s needs, not just to follow a set of rules.

January 2025’s conference will be focused on Humanizing IT Services. We’re proud to welcome Katrina Macdermid as our keynote speaker. An ITIL Master and author, Katrina is widely admired and respected for her pioneering effort to reshape the landscape of IT service management by integrating human-centered design principles.
Another keynote will be delivered by Mark Smalley, also known as The IT Paradigmologist. His main area of interest is the management of IT systems and services. Mark is the author of High Velocity IT.
We will bring experts, innovators, and those on the front lines to share their insights on the stage. An important conference rule is “no marketing in the presentations”. There is enough time and room in the foyer for marketing activities.

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