Publikováno: 24. 2. 2023
Fail fast but gracefully in IT service management
A summary of the Prague Dialogue, January 2023
part 5. Instructions for use
The Prague Principles are not intended to be comprehensive. They simply reflect the participants’ concerns and thoughts on January 27th, 2023. Nevertheless, they may resonate with others and reassured them that they are not alone. Neither are the principles intended to be followed without due consideration of the reader’s local context. As Taiichi Ohno (the father of the Toyota Product System) said, “You have to face your own difficulties and think for yourself. Do not try to borrow wisdom.” In other words, if you take improvement seriously, it is hard work. The consequences of not taking it seriously may be even harder.
From left to right: Patrik Šolc, Gabriel Lenčéš, Ladislav Tomášek, Tatiana Cervenkova, Jan Kovář, Marcel Rychly, Markéta Toufarová, Alexandr Mostýn, and facilitators Mark Smalley and Rob Akershoek.
Autor:: Zuzana Kopuncová