The Prague Principles p. 5
Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 part 5. Instructions for use The Prague Principles are not intended to be comprehensive. They simply reflect the participants’ concerns and thoughts on January 27th, 2023. Nevertheless, they may resonate with others and reassured them that they are not… Číst dále
The Prague Principles p. 4
Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 part 4. Expert reflections In addition to the Prague Principles as formulated the workshop attendees, Paul Wilkinson, the closing keynote speaker, contributed some observations and opinions for practitioners, managers and consultants in the ITSM domain to consider. During the… Číst dále
The Prague Principles p. 3
Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 part 3. Principles The principles are listed in four groups: People Value Processes and change Tools. 3.1 People Talk to real people People in non-operational roles should talk with the people who actually do the work. This often referred… Číst dále
The Prague Principles p. 2
Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 Part 2. Concerns at work The concerns are listed in three groups: Products and value Processes and change Tools. 2.1 Products and value Strategic alignment This concern was that operational functions where the real work is done, are working… Číst dále
The Prague Principles p. 1
Fail fast but gracefully in IT service management A summary of the Prague Dialogue, January 2023 part 1. Introduction The Prague Principles is a set of guidelines that can be adopted to help govern behavior in IT service management (ITSM). It started with an idea to conduct a post-conference workshop at the seventeenth itSMF Czech… Číst dále
Panel discussion: IT Governance – Why do we need it?
Panel discussion: Why do we need it? Číst dále
15. Annual conference itSMF CZ again successful
DIGITAL TRANSFORMATION AND BUSINESS SUPPORT Quality bar moved significantly higher The 14th year of the itSMF CZ conference has barely passed and the preparation of the 15th year has already started. The central theme of the last conference was the new version of ITIL4. The lectures, workshops and panel discussions have raised many other questions… Číst dále